Sales Operations Manager

Job Title: Sales Operations Manager

Location: [Company HQ or Remote]

Position Type: Full-time

 

About Us

We are a fast-growing B2B SaaS company providing [describe the product/service in a few words, e.g., “analytics tools for e-commerce platforms” or “automated customer engagement solutions”]. Our mission is to empower businesses by offering technology that drives growth, efficiency, and seamless operations. As we scale, we’re seeking a highly analytical, strategic, and collaborative Sales Operations Manager to help optimize our sales processes and enable our team to meet and exceed their targets.

 

Position Overview

The Sales Operations Manager will be responsible for supporting and scaling our sales operations infrastructure to drive revenue growth and operational efficiency. This role combines strategic planning with hands-on execution, working cross-functionally with Sales, Marketing, Finance, and Customer Success teams. The ideal candidate is data-driven, solution-oriented, and experienced in sales enablement, CRM management, and performance analytics.

 

Key Responsibilities

• Sales Process Optimization: Review, optimize, and refine sales processes, workflows, and tools to improve efficiency, effectiveness, and scalability. Streamline the sales pipeline to remove bottlenecks and reduce lead response times.

• CRM Management: Own the CRM system (e.g., Salesforce, HubSpot) to ensure data accuracy and adoption across the sales organization. Build and maintain dashboards and reports that provide insights into pipeline health, deal velocity, and team performance.

• Sales Forecasting & Analytics: Support the sales forecasting process by analyzing historical performance and current pipeline data. Develop predictive models and provide actionable insights to drive revenue growth and quota attainment.

• Performance Reporting & KPI Tracking: Build and maintain reporting dashboards to track key sales metrics, such as conversion rates, win/loss ratios, and average deal sizes. Regularly share reports and insights with sales leadership to guide strategic decision-making.

• Compensation & Incentive Programs: Assist in designing and implementing sales compensation and incentive programs that motivate the team, align with company goals, and reward top performers.

• Cross-Functional Collaboration: Work closely with Marketing, Finance, and Customer Success teams to align on go-to-market strategies, lead quality, and revenue targets. Facilitate cross-departmental collaboration to improve customer experience and support revenue growth initiatives.

• Sales Training & Enablement: Identify training needs and coordinate with Sales Enablement to provide necessary resources, training sessions, and onboarding programs that empower sales representatives with the knowledge and tools to succeed.

• Tech Stack Management: Evaluate, implement, and maintain sales tools and software that enhance productivity, automation, and data analysis capabilities for the team.

• Process Documentation & Standardization: Develop and maintain documentation for sales processes, policies, and best practices to ensure consistency and facilitate the onboarding of new team members.

 

Qualifications

• Experience: 3-5+ years in Sales Operations, Sales Enablement, Revenue Operations, or a related role in a B2B SaaS company.

• Technical Skills: Proficiency in CRM systems (Salesforce, HubSpot, etc.), sales automation tools, and reporting platforms (e.g., Tableau, Looker, Power BI).

• Analytical Skills: Strong analytical skills with experience in data analysis, forecasting, and performance measurement. Proficiency in Excel and experience with data visualization tools.

• Communication: Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and influence key stakeholders.

• Project Management: Demonstrated ability to manage multiple projects simultaneously, prioritize effectively, and deliver results within deadlines.

• Problem-Solving Mindset: Proactive and solution-oriented, with the ability to anticipate challenges, find solutions, and drive continuous improvement.

 

Preferred Qualifications

• Certifications: Salesforce Administrator Certification or relevant sales operations certifications.

• Advanced Data Skills: Knowledge of SQL or other data analysis languages is a plus.

• Industry Knowledge: Familiarity with sales methodologies such as MEDDIC, SPIN, or Challenger.

 

Why Join Us?

• Growth Opportunities: Be part of a high-growth SaaS company with opportunities for professional development and career advancement.

• Impact: Directly influence the success of our sales team and contribute to overall revenue growth.

• Collaborative Environment: Work with a supportive, driven, and innovative team passionate about technology and success.

• Competitive Compensation: Competitive salary, benefits package, and stock options.