Head of Solutions Engineering

Job Description: Head of Solutions Engineering 

 

Position: Head of Solutions Engineering

Location: [Location or Remote]

Type: Full-Time

 

About the Company:

We are a leading B2B SaaS company providing innovative solutions that empower businesses to streamline their operations, optimize performance, and drive growth. We’re looking for a dynamic and experienced Head of Solutions Engineering to lead our pre-sales engineering team, helping us deliver technical expertise and exceptional customer experiences during the sales process.

 

Job Summary:

The Head of Solutions Engineering is responsible for managing and leading the Solutions Engineering team, which plays a critical role in supporting the sales cycle by demonstrating the technical value and capabilities of our products to prospective customers. This role requires a blend of leadership, technical acumen, and business insight, ensuring that the team delivers impactful technical presentations, custom solutions, and hands-on support that drives customer acquisition and satisfaction. The ideal candidate will have experience in scaling pre-sales teams, building strong partnerships with sales, and ensuring that our solutions meet the evolving needs of our customers.

 

Key Responsibilities:

• Team Leadership & Management: Lead, mentor, and manage a team of Solutions Engineers (SEs), ensuring they have the tools, training, and resources to effectively support sales efforts and deliver compelling product demonstrations.

• Sales Collaboration: Work closely with sales leadership to align strategies, goals, and approaches, ensuring that the SE team supports revenue growth by delivering technical expertise and credibility during the sales process.

• Customer Engagement: Oversee the SE team’s involvement in customer-facing activities, including product demonstrations, technical discovery calls, proof-of-concepts (POCs), and custom solutions to address customer pain points.

• Solution Design: Guide the SE team in creating tailored solutions that map customer requirements to the company’s SaaS offerings, ensuring that the proposed solutions deliver maximum value and meet the technical needs of customers.

• Pre-sales Process Optimization: Continuously refine and optimize the pre-sales process, including tools, techniques, and methodologies used by the SE team, ensuring a seamless and efficient experience for both sales teams and prospective clients.

• Technical Expertise: Stay up-to-date on industry trends, emerging technologies, and product updates. Ensure that the SE team maintains deep technical knowledge of our product suite and can effectively communicate this to both technical and non-technical stakeholders.

• Cross-functional Collaboration: Collaborate with Product, Engineering, Marketing, and Customer Success teams to provide feedback from the field, contribute to product roadmap discussions, and ensure product capabilities align with customer needs and market demands.

• Sales Enablement & Training: Develop training programs to keep the SE team, as well as the broader sales organization, updated on product enhancements, new features, and evolving best practices in pre-sales engagements.

• KPIs & Reporting: Establish and track performance metrics for the SE team, including customer engagement effectiveness, POC success rates, and win/loss analysis. Report on team performance to senior leadership, providing insights into areas for improvement.

• Customer Feedback Loop: Act as a bridge between customers and the product development team, ensuring that customer feedback from pre-sales engagements is effectively communicated and acted upon.

 

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field (or equivalent experience).

• 7-10 years of experience in Solutions Engineering, Pre-sales Engineering, or Technical Sales, with at least 3-5 years of experience in a leadership or managerial role within a B2B SaaS company.

• Proven track record of leading and scaling high-performing Solutions Engineering teams.

• Strong technical background and ability to understand complex SaaS solutions, with the ability to translate technical concepts into business value propositions.

• Experience working closely with sales teams, understanding the sales process, and playing a key role in closing large, complex deals.

• Excellent communication and presentation skills, with the ability to engage both technical and business audiences.

• Experience with SaaS architecture, APIs, integrations, cloud infrastructure, and relevant technologies.

• Proficiency with CRM tools (e.g., Salesforce) and sales engagement platforms.

 

Preferred Skills:

• Experience in working with enterprise customers and complex sales cycles.

• Familiarity with key SaaS industry trends and the ability to leverage this knowledge to support the sales process.

• Deep understanding of the software development lifecycle (SDLC), IT infrastructure, or enterprise architecture.

 

Compensation & Benefits:

• Competitive base salary + performance-based bonuses.

• Equity/Stock options.

• Health, dental, and vision insurance.

• 401(k) or equivalent retirement plan.

• Paid time off and company holidays.

• Opportunities for career advancement and professional development.

• Flexible working environment (remote options available).

 

How to Apply:

Please submit your resume and a cover letter to [Email Address]. In your cover letter, highlight your experience leading solutions engineering teams and your approach to building technical credibility during the sales process.

 

Note: This Head of Solutions Engineering job description is designed to attract experienced technical leaders who can align pre-sales engineering efforts with business objectives, drive revenue growth, and enhance the customer experience. It can be customized to reflect the company’s specific technologies, markets, and goals.