Account Director (Global)

Job Description: Global Account Director 

 

Position: Global Account Director

Location: [Location or Remote]

Type: Full-Time

 

About the Company:

We are a rapidly growing B2B SaaS company providing cutting-edge solutions to businesses worldwide. Our focus is on delivering measurable value to global enterprises through our platform. We are seeking an experienced Global Account Director to oversee and manage key global accounts, ensuring our largest clients achieve maximum value from our solutions while driving account growth, retention, and strategic partnerships.

 

Job Summary:

As a Global Account Director, you will be responsible for managing and expanding relationships with our largest global clients. You will act as the strategic advisor and main point of contact for these key accounts, driving engagement, adoption, and expansion across multiple regions. Your role will be critical in ensuring client satisfaction, maximizing revenue opportunities, and developing long-term, high-impact relationships. You will work closely with internal teams such as customer success, product, marketing, and sales to align on client objectives and provide tailored solutions that meet their evolving needs.

 

Key Responsibilities:

• Account Management: Own and manage relationships with key global accounts, ensuring a deep understanding of their business needs, goals, and challenges to deliver value through our SaaS solutions.

• Strategic Partnership: Act as a trusted advisor and advocate for your clients, identifying opportunities to enhance their experience, optimize solution use, and drive business outcomes.

• Revenue Growth: Drive account growth by identifying and executing on upsell and cross-sell opportunities, increasing product adoption, and expanding partnerships across different regions and business units.

• Customer Retention: Ensure the long-term success of global accounts by fostering relationships with key stakeholders, including C-level executives, and ensuring client satisfaction and high retention rates.

• Global Account Strategy: Develop and implement a strategic plan for each global account, focusing on engagement, growth, and long-term partnership. Ensure alignment of global goals with the company’s overall business strategy.

• Collaboration: Work closely with internal teams—sales, marketing, product, and customer success—to ensure client goals are met and expectations exceeded. Act as a liaison to ensure that client feedback is communicated effectively to product and leadership teams.

• Reporting & Forecasting: Provide regular reports on account health, revenue forecasts, and expansion opportunities. Maintain detailed records of client interactions and engagement using CRM tools.

• Problem Solving: Lead efforts to troubleshoot issues and solve complex problems that impact the client’s experience or business outcomes. Ensure timely resolution and communicate effectively with clients throughout the process.

• Industry Expertise: Stay informed about industry trends, competitor products, and market dynamics that may impact global accounts. Use this knowledge to guide clients and provide relevant insights.

• Client Advocacy: Serve as the voice of the customer internally, representing client needs and expectations during strategic planning and decision-making processes.

 

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

• 7-10 years of experience in enterprise account management, client relationship management, or global account leadership within a B2B SaaS company.

• Proven track record of managing and growing large, complex global accounts, with experience in delivering upsell/cross-sell and renewal targets.

• Strong understanding of SaaS business models and the specific needs of global enterprise clients.

• Excellent relationship-building skills with the ability to influence senior stakeholders, including C-level executives.

• Experience working with multiple internal teams (e.g., product, customer success, marketing, and sales) to meet and exceed client expectations.

• Ability to develop and execute account plans that drive long-term success and align with clients’ global strategies.

• Strong communication, negotiation, and problem-solving skills.

• Proficiency with CRM software (e.g., Salesforce, HubSpot) and account management tools.

 

Preferred Skills:

• Experience working with enterprise clients across multiple industries and geographies.

• Proven ability to manage multi-million dollar accounts with a focus on long-term, strategic partnerships.

• Knowledge of sales methodologies such as Strategic Selling, Challenger Sales, or Account-Based Selling.

 

Compensation & Benefits:

• Competitive base salary + performance-based bonuses.

• Equity/Stock options.

• Health, dental, and vision insurance.

• 401(k) or equivalent retirement plan.

• Paid time off and company holidays.

• Professional development opportunities.

• Flexible working environment (remote options available).

 

How to Apply:

Please submit your resume and a cover letter to [Email Address]. In your cover letter, highlight your experience managing global accounts in a B2B SaaS environment and your approach to driving revenue growth and long-term client success.

 

Note: This Global Account Director job description is tailored for a B2B SaaS company managing large enterprise clients. It emphasizes account growth, client retention, and cross-functional collaboration, while also focusing on strategic account management and global partnerships.