Community Manager

Job Description: Community Manager 

 

Position: Community Manager

Location: [Location or Remote]

Type: Full-Time

 

About the Company:

We are a fast-growing B2B SaaS company offering cutting-edge solutions that help businesses streamline operations and scale their success. As we expand, we’re looking for an enthusiastic and strategic Community Manager to build and nurture a thriving online community around our product, fostering engagement, customer advocacy, and thought leadership.

 

Job Summary:

The Community Manager will be responsible for developing, growing, and managing our online community of users, partners, and advocates. This role involves driving engagement, facilitating discussions, and ensuring that our customers are not only satisfied with our product but also feel a sense of belonging within the community. The ideal candidate will have experience in community building, content creation, and engagement strategies, with a passion for cultivating positive and active user interactions.

 

Key Responsibilities:

• Community Engagement: Build and maintain a vibrant online community by fostering discussion, sharing valuable content, and encouraging active participation from customers, partners, and stakeholders.

• Content Creation & Curation: Develop and share relevant content (e.g., blog posts, articles, webinars, case studies, and discussion prompts) that resonates with the community and addresses their pain points, needs, and industry trends.

• User Advocacy: Engage with key users and product advocates, promoting their success stories, facilitating connections, and supporting them in becoming thought leaders within the community.

• Customer Support & Feedback: Act as a liaison between the community and internal teams (e.g., customer success, product, sales) by monitoring feedback, resolving issues, and ensuring that customer concerns are properly escalated.

• Events & Webinars: Organize virtual and in-person events (e.g., webinars, user groups, and community meetups) that add value to members and foster a sense of camaraderie and knowledge sharing.

• Collaboration: Work closely with marketing, product, and sales teams to ensure that community initiatives align with company goals and messaging, driving adoption and customer satisfaction.

• Metrics & Reporting: Track and analyze community engagement metrics (e.g., user participation, sentiment, and content performance) and provide regular reports to leadership, along with recommendations for improvement.

• Brand Advocacy: Build relationships with influencers, thought leaders, and partners to increase community visibility, engagement, and credibility within the industry.

• Growth Strategy: Develop and execute strategies to grow the community base, attract new members, and turn active users into advocates of our platform.

 

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent experience).

• 2-4 years of experience in community management, social media management, or customer engagement, preferably in a B2B SaaS environment.

• Proven track record of successfully growing and managing an engaged online community.

• Strong content creation skills, including writing, editing, and producing content that resonates with a B2B audience.

• Familiarity with community platforms (e.g., Discourse, Slack, LinkedIn, or other forums) and social media tools.

• Exceptional communication and interpersonal skills, with the ability to engage and build relationships with a diverse user base.

• Highly organized, with the ability to manage multiple projects and initiatives simultaneously.

• Data-driven approach to community management, with experience tracking engagement metrics and delivering insights to improve performance.

 

Preferred Skills:

• Experience in the SaaS industry or with technology communities.

• Familiarity with content marketing, user-generated content strategies, and influencer outreach.

• Basic knowledge of SEO, digital marketing, and social media strategies.

 

Compensation & Benefits:

• Competitive base salary + performance-based bonuses.

• Health, dental, and vision insurance.

• 401(k) or equivalent retirement plan.

• Paid time off and company holidays.

• Opportunities for professional growth and career advancement.

• Flexible working environment (remote options available).

 

How to Apply:

Please submit your resume and a cover letter to [Email Address]. In your cover letter, describe your experience in building and managing a community and your approach to fostering engagement in a B2B environment.

 

Note: This Community Manager job description is tailored for a B2B SaaS company, with a focus on building engagement and customer advocacy. It can be customized based on the company’s specific community platforms and objectives.