Chief of Staff

Job Description: Chief of Staff (B2B SaaS Business)

 

Position: Chief of Staff

Location: [Location or Remote]

Reports To: CEO

Type: Full-Time

 

Company Overview

[Company Name] is a leading B2B SaaS company focused on [describe your industry, e.g., customer success software, CRM solutions, marketing automation]. Our mission is to empower businesses by providing them with cutting-edge tools that drive growth, improve efficiency, and enhance customer experiences. As we continue to scale, we’re looking for a strategic and proactive Chief of Staff to join our team and help us build the future of [describe industry].

 

Position Overview

As the Chief of Staff, you will serve as the right hand to the CEO and a strategic advisor to the executive team, driving efficiency, alignment, and execution across the company. You’ll work cross-functionally, bridging leadership with operations to streamline initiatives and optimize decision-making. This role is essential for supporting growth and ensuring our operations are aligned with the company’s vision and objectives.

 

Key Responsibilities

 

Strategic Planning and Execution

• Support the CEO in defining and driving the company’s strategic vision and long-term goals.

• Lead the annual planning and quarterly OKR setting process, ensuring alignment and accountability across departments.

• Monitor key performance metrics and report on progress to the executive team.

• Conduct market research and competitive analysis to support decision-making and strategy adjustments.

 

Executive Operations

• Act as a trusted advisor to the CEO on key company issues and provide thought leadership on operational improvements.

• Serve as a key liaison between the CEO and other executives, ensuring alignment and seamless communication.

• Manage executive meetings, including agenda setting, preparation, and follow-up, driving clarity and accountability.

• Provide decision support to the CEO and executive team through analysis, research, and synthesizing data.

 

Project Management

• Oversee and execute high-priority projects that drive business growth and operational efficiency.

• Identify, prioritize, and implement process improvements, establishing best practices for cross-functional operations.

• Track project timelines and resource allocation, ensuring projects are delivered on time and within scope.

 

Team Alignment and Communication

• Facilitate cross-functional communication and collaboration to keep teams aligned with the company’s vision and goals.

• Develop and manage internal communication strategies to enhance transparency and engagement.

• Represent the CEO and executive team in internal meetings, acting as a proxy when necessary to maintain momentum.

 

Talent Development and Culture

• Work closely with the People Operations team to enhance leadership development programs and promote a positive, collaborative culture.

• Assist in hiring for senior roles, providing a unique perspective on candidates and team fit.

• Drive engagement initiatives, ensuring a unified culture across remote and in-office teams.

 

Qualifications

• Experience: 8+ years of experience in a strategic, operations, or consulting role, ideally in a high-growth SaaS or technology company.

• Education: Bachelor’s degree required; MBA or equivalent is a plus.

• Leadership: Proven track record of influencing senior leaders and driving change across an organization.

• Analytical Skills: Strong data analysis skills with an ability to make data-driven recommendations.

• Project Management: Exceptional organizational skills and a successful history of leading cross-functional projects to completion.

• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly to stakeholders at all levels.

• Adaptability: Comfortable with ambiguity and able to prioritize and manage multiple projects in a fast-paced environment.

• Software Proficiency: Familiarity with SaaS tools (e.g., Salesforce, Slack, Asana, Google Suite) and a strong aptitude for learning new technology.

 

Why Join Us?

• Be part of an innovative and fast-growing SaaS company that values and rewards creativity and collaboration.

• Work closely with senior leaders and gain exposure to all aspects of a scaling business.

• Competitive compensation, comprehensive benefits, and a commitment to work-life balance.

• Opportunities for career growth and professional development.