Account Manager (Farmer)

Job Description: Account Manager (Farmer) 

 

Position: Account Manager (Farmer)

Location: [Location or Remote]

Type: Full-Time

 

About the Company:

We are a leading B2B SaaS company, providing innovative solutions that help businesses streamline operations, drive growth, and achieve success. Our commitment to building long-term relationships with our customers is at the heart of our strategy. We are looking for an experienced Account Manager (Farmer) to manage and nurture client relationships, ensuring satisfaction, retention, and account growth. This role will focus on cultivating relationships with existing clients and identifying opportunities for upsell and cross-sell to drive account expansion.

 

Job Summary:

The Account Manager (Farmer) will be responsible for managing a portfolio of existing clients, ensuring they receive maximum value from our solutions, and identifying opportunities to expand the relationship. You will act as the primary point of contact for your clients, addressing their needs, resolving issues, and fostering long-term partnerships. This role focuses on retention, client satisfaction, and driving account growth through upselling and cross-selling.

 

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-term relationships with key stakeholders in your assigned accounts, ensuring they are satisfied and fully engaged with our solutions.

• Account Growth (Farming): Identify and capitalize on opportunities to expand existing client relationships by introducing additional products or services, leading to increased revenue from upsells and cross-sells.

• Retention & Renewals: Work proactively to ensure customer retention, leading renewal conversations, and addressing any concerns that could impact satisfaction or continued business.

• Customer Success Partnership: Collaborate closely with the Customer Success team to ensure clients are achieving their desired outcomes and receiving the necessary support for successful adoption and usage of the product.

• Product Education & Advocacy: Educate clients on new features, products, and industry best practices to ensure they are maximizing the value from our solutions. Act as a product expert and trusted advisor.

• Issue Resolution: Serve as the primary point of contact for resolving any issues or concerns your clients may have, coordinating with internal teams to provide timely and effective solutions.

• Client Health Monitoring: Track and assess account health metrics, such as usage, engagement, and satisfaction, to proactively identify potential risks or opportunities.

• Reporting & Insights: Regularly report on account performance, renewal status, and expansion opportunities to senior leadership. Use data insights to recommend strategies for improving account outcomes.

• Customer Feedback: Gather feedback from clients and relay it to internal teams (e.g., product, sales, marketing) to inform product improvements and enhance the overall customer experience.

 

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).

• 2-4 years of experience in Account Management, Customer Success, or a similar client-facing role, preferably within a B2B SaaS environment.

• Proven track record of managing client relationships and driving account growth through upselling and cross-selling.

• Strong understanding of SaaS business models and customer lifecycle management.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to build and maintain strong relationships with clients at multiple levels within their organization.

• Strong organizational skills, with the ability to manage multiple accounts and priorities simultaneously.

• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, ChurnZero).

 

Preferred Skills:

• Experience managing mid-market or enterprise-level accounts in a SaaS environment.

• Familiarity with sales methodologies such as solution selling or consultative selling.

• Knowledge of customer success best practices and account retention strategies.

 

Compensation & Benefits:

• Competitive base salary + performance-based bonuses or commission.

• Health, dental, and vision insurance.

• 401(k) or equivalent retirement plan.

• Paid time off and company holidays.

• Opportunities for career growth and professional development.

• Flexible working environment (remote options available).

 

How to Apply:

Please submit your resume and a cover letter to [Email Address]. In your cover letter, detail your experience managing client relationships and driving account growth in a B2B SaaS environment.