Account Director

Job Description: Account Director 

 

Position: Account Director

Location: [Location or Remote]

Type: Full-Time

 

About the Company:

We are a fast-growing B2B SaaS company providing cutting-edge solutions to help businesses optimize their operations, drive growth, and achieve long-term success. As part of our continued expansion, we are seeking an experienced and results-oriented Account Director to manage strategic client relationships, ensuring their satisfaction, retention, and continued expansion with our solutions.

 

Job Summary:

The Account Director will take ownership of a portfolio of key accounts, acting as the primary point of contact and trusted advisor for these clients. You will be responsible for nurturing long-term relationships, identifying growth opportunities, and ensuring that clients derive maximum value from our products and services. This role requires a deep understanding of client needs, a consultative selling approach, and close collaboration with internal teams such as Customer Success, Product, and Sales to achieve account growth and retention objectives.

 

Key Responsibilities:

• Account Management: Manage and develop strong relationships with key accounts, serving as the primary point of contact to ensure customer satisfaction, retention, and renewal. Proactively address client needs and resolve issues.

• Client Strategy & Growth: Develop a deep understanding of client business goals, challenges, and industry trends to offer strategic guidance on how they can maximize the value of our solutions. Identify opportunities for upsells, cross-sells, and account expansion.

• Customer Retention: Ensure high levels of customer satisfaction and engagement to drive renewals and long-term partnerships. Own the end-to-end renewal process, collaborating with Customer Success to reduce churn.

• Revenue Growth: Collaborate with sales and marketing teams to develop and execute account plans that drive growth within existing accounts. Achieve or exceed revenue targets by identifying additional opportunities for value creation.

• Cross-functional Collaboration: Work closely with Customer Success, Product, and Technical teams to ensure alignment on client needs, share insights, and ensure a seamless customer experience from onboarding to adoption and expansion.

• Quarterly Business Reviews: Lead regular business reviews with key clients to review performance, discuss upcoming needs, and identify potential for deeper engagement with our solutions.

• Contract Negotiation: Oversee contract renewals and pricing discussions, ensuring that terms align with both client and company goals.

• Customer Advocacy: Act as a champion for clients within the organization, providing feedback to internal teams on product improvements, service enhancements, and customer needs.

• Reporting & Insights: Track and report on account health, customer satisfaction, and revenue opportunities. Provide forecasts and performance updates to senior leadership and contribute to strategic planning.

 

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).

• 5+ years of experience in account management, client success, or sales in a B2B SaaS environment.

• Proven track record of managing large or strategic accounts, driving customer success, and achieving revenue growth targets.

• Strong understanding of SaaS business models, subscription renewals, and value-based selling.

• Excellent relationship-building, negotiation, and communication skills, with the ability to engage senior stakeholders and decision-makers.

• Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms.

• Highly organized, with a strategic mindset and ability to manage multiple priorities in a fast-paced environment.

 

Preferred Skills:

• Experience working with enterprise-level accounts or in a specific vertical relevant to the company’s SaaS solutions.

• Knowledge of sales methodologies such as Solution Selling, Challenger Sales, or Strategic Account Management (SAM).

• Familiarity with customer success metrics such as NPS, CLTV, and customer health scoring.

 

Compensation & Benefits:

• Competitive base salary + performance-based bonuses/commissions.

• Equity/Stock options.

• Health, dental, and vision insurance.

• 401(k) or equivalent retirement plan.

• Paid time off and company holidays.

• Opportunities for career advancement and professional development.

• Flexible working environment (remote options available).

 

How to Apply:

Please submit your resume and a cover letter to [Email Address]. In your cover letter, highlight your experience managing large accounts and your approach to driving growth and client success in a SaaS environment.

 

Note: This Account Director job description emphasizes relationship management, revenue growth, and cross-functional collaboration, making it suitable for an experienced professional in a B2B SaaS company. It can be customized based on your company’s specific account management processes and customer segments.